The Rose Romper - Fleur Rose

Shipping Prices 

Australian orders: free shipping on orders of $150 and over.
New Zealand orders: A$20 flat-rate tracked shipping.
Japan, Hong Kong and Singapore orders: A$25 flat-rate tracked shipping.

HOW DO I GET FREE SHIPPING?

Australian orders of $150 and over ship free.

DELIVERY TIMES

*Please note our warehouse will be closed Public Holidays. 

Orders received by 12pm will be dispatched the next business day, and orders received after 12pm will be dispatched the following business day. We will endeavour to process all orders within these time frames, however, there may be delays during busy periods.

Once an order has been placed, please allow 1–4 business days for Australia Post Express delivery within Australia.

Australia Post will arrange for the delivery of goods to the address provided as a preferred delivery address.

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise.

Please note: If you have purchased any products on pre-order, please note that your entire order will be dispatched once all items are in stock.

I'VE ORDERED A PRODUCT ON PRE-ORDER

Wonderful – thank you.  We'll get that shipped out to you as soon as your item is in stock. Please note that if you have items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.

If you have any questions about this, simply reach out to our customer dream team at hello@littlestoriesofyou.com. 

IS IT POSSIBLE TO CANCEL/CHANGE MY ORDER?

If you'd like to cancel an order after you've placed it, please be aware orders go out quickly, and this may not be possible depending on when you make the request.

If you have any questions about this, simply reach out to our customer dream team at hello@littlestoriesofyou.com. 

CAN I CHANGE MY ADDRESS AFTER MY ORDER IS PLACED?

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer dream team immediately at hello@littlestoriesofyou.com ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

Little Stories of You cannot be held accountable for failed deliveries resulting from an incorrect address entered at purchase. If your package is returned to sender, please contact us and we’ll be happy to issue a store credit for the value paid, minus any shipping fees and costs incurred. 

Please note: Any delivery addresses received incomplete or that require changing on an order will delay the dispatch and delivery time.

 WHERE DO WE SHIP FROM?

Our warehouse is located in Queensland, AU.

WHO ARE OUR COURIERS?

We send every order with Australia Post, tracked from our warehouse in Queensland.

INTERNATIONAL DELIVERY TIMES

Estimated Australia Post delivery times, in business days after dispatch:

• New Zealand: 3–5
• Japan, Hong Kong, South Korea, Singapore, Malaysia: 4–8
• Canada: 5–9
• United Kingdom and Europe: 5–10
• Rest of world: 5–20

These are estimates only. Customs checks and peak periods can add a few days.

SHIPPING TO OTHER COUNTRIES

Shipping costs are calculated at checkout. For orders outside Australia, your local customs office may charge import taxes or duties on delivery. These are not included in your order total and are the responsibility of the recipient.

If you choose not to pay import charges and your parcel is returned to us, you will receive a credit note for the value of the products purchased, less shipping paid and an additional $10 to cover return shipping costs.

If you have any questions about international delivery, simply reach out to our customer dream team at hello@littlestoriesofyou.com.

Little Stories of You is committed to delivering high-quality products to our customers. We understand that on rare occasions something can go wrong.

We offer full refunds if the product does not meet quality standards. We also offer exchanges if you change your mind or want to try another size.

Some conditions for refund are as follows;

·       Is returned within 14 days of order delivery

·       Item arrived faulty

·       Has not been used or worn

·       Is not soiled or damaged

·       Has original packaging and tags

·       Item was not purchased on sale

·       Sample sale items cannot be refunded. 

*Please note, linen often has some inconsistencies in the weave. These are not faults but rather natural imperfections and part of the nature of the fabric.

Some conditions for exchange are as follows; 

·       Is returned within 14 days of order delivery

·       Has not been worn or used

·       Is not soiled or damaged

·       Has original packaging and tags

·       Item was not purchased on sale

·       Sample sale items cannot be exchanged. 

*Please note we are unable to cover the shipping costs for a change of mind/size purchase. We suggest you return your item using a secure tracked postal method, with proof of postage, as we are unable to refund or exchange items not received. Please make sure to email us at: hello@littlestoriesofyou.com, if you wish to return an item with the subject line 'Exchange – Order Number” 

If you'd like to cancel an order after you've placed it, please be aware orders go out quickly, and this may not be possible depending on when you make the request.