Frequently Asked Questions (FAQs)
Exchange and Returns
Yes, we offer exchanges if you change your mind or want to try another size.
Please make sure of the following:
Is returned within 14 days of order delivery
• Has not been work or used
• Is not soiled or damaged
• Has original packaging and tags
• Item was not purchased on sale
• Sample sale items cannot be exchanged.
*Please note we are unable to cover the shipping costs for a change or mind/size purchase. We suggest you return your item using a secure tracked postal method, with proof of postage, as we are unable to refund or exchange items not received. Please make sure to email us at: hello@littlestoriesofyou.com, if you wish to return an item with the subject line 'Exchange – and your Order Number”
We offer full refunds, if the product does not meet quality standards.
Some conditions for refund are as follows;
• Is returned within 14 days of order delivery
• Item arrived faulty
• Has not been used or worn
• Is not soiled or damaged
• Has original packaging and tags
• Item was not purchased on sale
• Sample sale items cannot be refunded
*Please note, linen often has some inconsistencies in the weave. These are not faults but rather natural imperfections and part of the nature of the fabric.
Shipping
Receive Free Standard Shipping storewide when you spend over $150 sitewide. (For domestic orders within Australia only)
Wonderful – thank you. We'll get that shipped out to you as soon as your item is in stock. Please note that if you have items in your cart that are not on pre-order, your whole order will ship together once your pre-order item is in stock.
As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change the order has been placed. Please contact our customer love team immediately at hello@littlestoriesofyou.com ensuring your email subject title is “Urgent – Order Change” and they will do their best to try and catch it.
As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer love team immediately at hello@littlestoriesofyou.com ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.
Our warehouse is located in Queensland, AU.
We work with Australian Post for our AU orders and DHL for international orders
Yes, we use DHL. Prices vary.
All below guides are using a calculated weight of 1kg, *higher weight will incur higher cost - calculated at checkout.
DHL Express
Belgium, France, Germany, Ireland, Monaco, Netherlands, Spain, Slovenia, Italy, Portugal, Austria, Croatia, Czechia, Denmark, Estonia, Finland, Guernsey, Hungary, Jersey, Latvia, Lithuania, Poland, Romania, Slovakia, Sweden, Switzerland, UAE - AUD 48.75 (1kg*)
DHL Express / USA & Canada delivery - AUD 46.68 (1kg*)
DHL Express
New Zealand - AUD 36.29 (1kg*)
DHL Express
South Korea, Hong Kong, Japan - AUD 45.67 (1kg*)
DHL Express
China - AUD 46.10 (1kg*)
If you are ordering outside of the AU please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Little Stories of you cannot be held responsible for any charges.
If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.
Product
All our products are designed and made proudly in Australia.
Currently we only stock on line on our website.
We want the products you have carefully selected to last through the generations.
Please see our dedicated page on Garment care.
Payment
We currently accept Visa, Mastercard, Amex Applepay and Afterpay.
Contact
We are flattered! Please email us your idea to hello@littlestoriesofyou.
You can expect a reply within 2 business days.
We are always looking to improve. Please do not hesitate to share your ideas and suggestions with us via hello@littlestoriesofyou.com
Privacy
Please view our Privacy Page for all details.
Please reach out to us for any further clarification, your privacy is of utmost important to you and therefore, us.