Frequently Asked Questions (FAQs)

Exchange and Returns

Yes, if you change your mind or would like a different size, we're happy to exchange within 14 days of delivery.

To be eligible, items need to be unworn, unwashed and undamaged, with original tags and packaging. Sale and sample sale items can't be exchanged for change of mind.

For change-of-mind exchanges, you cover the return postage and the standard shipping on your replacement. We recommend a tracked postal service, as we can't exchange items that don't reach us.

Email us at hello@littlestoriesofyou.com with the subject line “Return – [your order number]” and we'll reply within 2 business days.

We don't offer refunds for change of mind, but we're always happy to exchange (see above).

If your item arrives faulty, or we've sent the wrong item, let us know within 30 days of delivery. We'll send you a prepaid return label and offer a refund, repair or replacement. This includes sale items. Refunds are processed within 10 business days of your return reaching us.

Gift cards aren't refundable.

Please note, linen naturally has small slubs and variations in the weave. These aren't faults, just part of the character of the fabric.

For full details, see our Returns page.

Shipping

Orders within Australia ship free when you spend $150 or more. Orders under $150 ship for a flat $10.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an order once it has been placed. Please contact our customer love team immediately at hello@littlestoriesofyou.com ensuring your email subject title is “Urgent – Order Change” and they will do their best to try and catch it.

As there is a small window between when you place your order and our warehouse team picking and packing it, we are often unable to change an address once the order has been placed. If you have entered the wrong address, please contact our customer love team immediately at hello@littlestoriesofyou.com ensuring your email subject title is “Urgent – Address Change” and they will do their best to try and catch it.

Our warehouse is located in Queensland, AU.

We send every order with Australia Post, fully tracked from our warehouse in Queensland.

Every order is fully tracked. Once your parcel is on its way, we'll email you an Australia Post tracking number so you can follow it to your door.

Yes! We ship worldwide with Australia Post, fully tracked.

Other countries (prices in AUD, delivery in business days after dispatch):

  • New Zealand: $20 – 3–5 days
  • Japan, Hong Kong, South Korea, Singapore, Malaysia: $25 – 4–8 days
  • Canada: $30 – 5–9 days
  • China: $30 – 5–20 days
  • United Kingdom and Europe: $35 – 5–10 days
  • Rest of world: $35 – 5–20 days

Delivery times are Australia Post estimates. Customs checks and busy periods can add a few days. See our Shipping page for full details.

If you are ordering from outside Australia, please be aware of any fees your local customs office may charge before placing your order. Any taxes/duties that may apply to your purchase are your responsibility, and Little Stories of You cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

Product

All our clothing is made in Australia.

Our clothing comes in sizes from 6 months to 6 years. Every product page has a Size chart link next to the size options, and you can also see our Size Guide. If you're unsure between two sizes, email us at hello@littlestoriesofyou.com and we'll help you choose.

Currently we only sell online on our website.

We want the pieces you have carefully chosen to last through the generations.

Please see our dedicated Garment Care page.

Payment

We currently accept Visa, Mastercard, Amex, Apple Pay and Afterpay. Afterpay is available for orders in Australian dollars.

Contact

We are flattered! Please email us your idea to hello@littlestoriesofyou.com

You can expect a reply within 2 business days.

We are always looking to improve. Please do not hesitate to share your ideas and suggestions with us via hello@littlestoriesofyou.com

Privacy

Please view our Privacy Page for all details.

Please reach out to us for any further clarification, your privacy is of the utmost importance to you, and therefore to us.